Do I need to manage the product stock levels?
You don’t need to manage the product stock levels. Onlihub automatically updates your inventory level 24/7.
Could I cancel the order?
No. Onlihub does not provide a cancellation option for the brands at the moment.
How orders are fulfilled?
Onlihub takes care about all fulfillment steps. No actions are required from your side. How it works? 1. Your product is sold through Onlihub’s distribution network. 2. Onlihub automatically creates a warehouse order and transfer it to your 3PL provider. 3. Once product is shipped by 3PL provider, Onlihub will provide the tracking number to…
Return & refund policy
Onlihub.com provides 30-day free returns on most items delivered to an address in the 48 contiguous states. Customer may return item for free If the reason for return is:damaged itemdefective itemwrong item sentIf there is any other reason for return, then the cost of return shipping will be applied. When Onlihub refunds to customer for…
Adding deposit methods
1. Go to https://account.onlihub.com/settings#deposit_methods 2. Click to Add new deposit method. 3. Complete all required fields and click Save.
Creating and publishing listings
Creating listings Onlihub does automatically create your listings, based on your inventory stock level at partnered 3PL providers. There is no option to create listings manually. Onlihub creates listings only for products which you currently have in stock. If some of your products are currently out of the stock, you need to replenish them. Once products are in…
Onboarding
There are three simple steps to complete Onlihub onboarding process: 1. Click on invitation link, provide your email and create password. 2. Provide your details and pick the name for your Onlihub store. 3. Choose your 3PL provider and complete an integration process. That’s it! Onlihub will automatically do the rest.
Customer support
If you have any questions or need assistance, please contact us at [email protected]